Once your telephone lines are transferred (usually by call forwarding), our friendly staff answers your calls in a professional manner. Each message is processed according to your exact specifications with customized instructions to meet all of your office needs.
While capturing all of the vital information, Ability has various methods to deliver these messages to you. Ability is able to relay these pertinent messages by fax or e-mail so you have them when you return to the office. If you're "on the go", messages can be texted to your cell or any smart device. We also can bridge or patch the calling party to you immediately.
In addition, a report logging your calls is always ready to be sent at pre-scheduled times or upon your request.
Similar to how telephone answering works, but all calls are either e-mailed or texted directly too you instantaneously. Dispatch Service pricing is usually 20 - 30% less than standard telephone answering.
Naturally, we try to process all of our customer calls as expeditiously as possible. We plan our staffing diligently to avoid hold times since these are vital benchmarks for our service.
If required, we can partition the level of service where your line is answered on the first ring and your callers will never experience being placed on hold while we take their messages for you.